Quality management

Being recognised for unfailing customer satisfaction is our foremost objective and meeting the expectations of our customers is the primary task for every BTA employee. We will always strive to deliver products that meet or exceed the requirements and expectations of our customers by:

• Translating our quality philosophy into tangible actions to improve our service and the way we do business.
• Committing our company to the relentless pursuit of perfection through continual improvement of our service.
• Enlisting the involvement of experts – all our employees, partners and suppliers – in the quest to continual improvement.
• Providing training for our employees growth and skill enhancement.